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Around 80% of shoppers are still doing their shopping in physical stores, with 20% doing so because they prefer the customer experience within a high street retail outlet.

Chris McCullough, chief executive of workforce management solutions Rotageek, said added: “The high level of physical store use, and the preference for brick-and-mortar retail is really positive for the recovery of UK retail, which is such an important economic driver” and “Those concerned about contracting coronavirus in stores can, in the main, be reassured by the huge effort retailers have made to implement physical barriers, queuing procedures and digital solutions to protect shoppers and staff.”

Read full article – Shopworkers pragmatic about industry’s transformation by Liz Wells in Talking Retail

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